Contact Us

We’re here to help. If you can’t find the answer online, there are several ways to contact us, including our live chat function, as well as calling and emailing our customer service.

Our employees do not earn any sales incentives or commissions. Our sole goal is to provide you with excellent service and to assist you in meeting your financial obligations. If you need to contact us about our loans, mortgages, Online Banking, or any of our other goods or services, such as current accounts, Premier banking, or Business accounts, simply select the issue and we’ll provide you with the best contact choices.

Have a Chat with Us!

Most of your questions will be answered in our Help pages, but if you can’t, here’s how to contact us.

You can communicate with us via Live Chat, Apple Messages, or Google Business Messages.



21 Exmouth Market, Farringdon, London EC1R 4QD

Important Legal Information

Aldgate UK Bank (No. 07054166), 21 Exmouth Market, Farringdon, London EC1R 4QD Registered in England and Wales. Aldgate UK Bank is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Please speak to an adviser for more information. Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality. We don’t charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only. Terms and conditions apply.

Aldgate UK Bank is licensed by the Prudential Regulation Authority and subject to both Prudential Regulation Authority and Financial Conduct Authority regulation.
The Financial Conduct Authority has authorized and overseen both Aldgate Insurance Services Company Limited and Aldgate Investment Solutions Limited.

All Rights Reserved | Aldgate UK B | 2023