Help

Find the support you need 

You can quickly get the answers you need thanks to the extensive collection of FAQs on our website and help center, which cover a wide range of subjects.

Contact Us

The quickest way to get in touch with us if you’re an existing customer is through Livechat.

Start a live chat with us to talk with us now.
If it’s not urgent, leave us a note. Type your question in, and our staff will get back to you as soon as they can.

What inquiries are made by others

How soon can I set up a business account?

Simply complete a brief form to quickly and easily open an Aldgate Business account. Your application for a business account will need to be reviewed before the on-boarding procedure can begin.

 

The speed of the onboarding process will depend on your company’s complexity and the provided papers.

You are unable to proceed or have been waiting for longer than a week. Please fill out a support request so we can assist you.

To open a business account, what do I need?

We will require the following information before opening your Aldgate Business account:

 

– A confirmation of your business’s address
– A confirmation of your working address 
– A brief explanation of the nature of your business and what it does and where it is located

– Which Aldgate Business plan you’ll begin with 
– How you plan to utilize your business account 
– Which Aldgate company plan you’ll start with 
– Your intended usage for your company account – Identification documentation and verification.

 

Starting out is simple.

How can I sign up for an Aldgate business account?

It is simple and quick to open an Aldgate Business account.

 

1. Spend just 15 minutes filling out a little online form.
2. As part of your business onboarding, we’ll assess your application for a business account.

3. Your account is now active after we have onboarded your company. It’s that easy.

We might need to get in touch with you to clarify some information or leave you a message on your application to walk you through the necessary paperwork.

How Do I Make International Payments?

From the app, you may send money to 37 countries in 21 different currencies.

Go to International Transfer in your dashboard, find or create the payee you wish to send money to, and then click Send International Payment. Then select Send.

Any fees will be explained to you before you submit your payment.

Please be advised that the weekend is when the foreign exchange market closes. This implies that only from 2:00 a.m. to 2:00 p.m. on Fridays can we now handle foreign payments.

How much will it cost to transfer money between GBP personal/business, EUR personal/business, and USD business accounts on the weekend?

We will calculate the exchange rate taking into account probable currency movements because currency markets are closed on weekends. Customers always have the choice to wait until Monday morning because they always see the rate before the conversion is done.

Still Need Help?

Here is how to contact us if you can’t seem to find what you’re searching for and need to speak with someone.

Contact Us >

Your question can be easily answered online. Start an online chat or give us a call.

Create an Aldgate bank account today to take advantage of the greatest app-based banking available.

Aldgate UK Bank is licensed by the Prudential Regulation Authority and subject to both Prudential Regulation Authority and Financial Conduct Authority regulation.
The Financial Conduct Authority has authorized and overseen both Aldgate Insurance Services Company Limited and Aldgate Investment Solutions Limited.

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